Retail BPO Trainer – Onsite Cebu City

TASQ Staffing Solutions; Cebu City; On-site; PHP 334,800 - 446,400; Full time

Job summary

A staffing solutions company in Cebu City is seeking a BPO Trainer for the Retail sector. The ideal candidate will have a college degree and at least 1 year of experience as a trainer, preferably with a retail background. Responsibilities include designing training materials, conducting sessions, and assessing performance. This is a full-time, onsite position aimed at enhancing customer service skills among call center agents.

Qualifications

• Minimum 1 year experience as a trainer.
• Preferred: retail background, but can train for any customer service accounts.
• Ability to create a training demo for handling time is preferred.

Responsibilities

• Design and create training materials.
• Conduct training sessions and workshops.
• Assess effectiveness of training and provide coaching.
• Identify skill gaps with leadership and develop training strategies.

Skills

Curriculum development

Training delivery

Coaching and feedback

Needs assessment

Customer service skills

Education

College Degree

Job description

A staffing solutions company in Cebu City is seeking a BPO Trainer for the Retail sector. The ideal candidate will have a college degree and at least 1 year of experience as a trainer, preferably with a retail background. Responsibilities include designing training materials, conducting sessions, and assessing performance. This is a full-time, onsite position aimed at enhancing customer service skills among call center agents.