Retail Assistant

Balmo Retail Store; Iloilo City; On-site; PHP 167,000 - 279,000; Full time

Job summary

A local retail store in Iloilo City is seeking a Retail Assistant to enhance customer experience while managing store operations. Responsibilities include assisting customers, processing transactions, maintaining store organization, and addressing inquiries. Ideal candidates are customer-focused with good communication skills and a strong work ethic. Retail experience is a plus but not mandatory.

Qualifications

• Good communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work in a fast-paced environment.
• Basic math skills for handling transactions.
• Attention to detail and organizational skills.
• Previous retail experience is often preferred but not always required.

Responsibilities

• Greet customers and assist them in finding products.
• Process customer transactions and handle payments.
• Restock shelves and organize displays.
• Ensure store cleanliness and organization.
• Maintain knowledge of products and promotions.
• Address customer complaints and concerns.
• Collaborate with retail staff for smooth operations.
• Ensure adherence to health and safety regulations.

Skills

Good communication and interpersonal skills

Strong customer service orientation

Ability to work in a fast-paced environment

Basic math skills for handling transactions

Attention to detail and organizational skills

Retail experience

Job description

Overview

A Retail Assistant is responsible for assisting customers and ensuring a positive shopping experience while maintaining the store's appearance and operational efficiency. Here's a general job description:

Responsibilities

• Customer Service: Greet customers, assist them in finding products, answer questions about merchandise, and provide recommendations based on their needs.
• Sales Support: Process customer transactions, handle payments, and ensure accurate pricing and stock levels.
• Stock Management: Restock shelves, organize displays, and keep track of inventory levels. Report low stock and assist with stock replenishment.
• Store Maintenance: Ensure the store is clean, tidy, and organized, including cleaning and arranging product displays.
• Product Knowledge: Maintain knowledge of products, promotions, and sales to assist customers and maximize sales.
• Complaint Resolution: Address customer complaints or concerns, escalating them to a manager when necessary.
• Team Collaboration: Work with other retail staff to ensure smooth store operations, including assisting with opening and closing duties.
• Compliance: Ensure adherence to health and safety regulations, store policies, and procedures.

Qualifications

• Good communication and interpersonal skills
• Strong customer service orientation
• Ability to work in a fast-paced environment
• Basic math skills for handling transactions
• Attention to detail and organizational skills
• Previous retail experience is often preferred but not always required.