Retail Account | Training Team Lead - TP Pasig

Teleperformance; Pasig; On-site; PHP 360,000 - 480,000; Full time

Job summary

Teleperformance in Pasig is seeking a dedicated Training Team Lead to guide the Retail Account's training initiatives. You will mentor trainers, design and implement learning programs, and ensure delivery aligns with client and business goals.

The role requires 2–3 years in training with at least 1 year in a leadership capacity, strong knowledge of adult learning, and hands-on experience with LMS, MS Office, and virtual training platforms. Onsite work at Silver City, Pasig is required.

Qualifications

• 2–3 years in Training with at least 1 year in a leadership role.
• Strong knowledge of adult learning principles and instructional design.
• Experience in performance management and trainer development.

Responsibilities

• Lead, mentor, and support Trainers in the effective delivery of training programs.
• Design, develop, and implement training strategies that support operational and organizational goals.
• Facilitate training sessions, workshops, and developmental programs as needed.
• Monitor and evaluate training effectiveness through assessments, performance metrics, and feedback mechanisms.
• Identify training needs and skill gaps, and develop action plans to address them.
• Ensure training materials, curriculum, and resources are up-to-date and aligned with client and business requirements.
• Conduct coaching sessions, side-by-side observations, and performance reviews for members of the training team.
• Collaborate with Operations, Quality, and other support groups to drive performance improvement initiatives.
• Maintain accurate training records, reports, and compliance documentation.
• Support onboarding, transition, upskilling, and refresher training programs.
• Drive continuous improvement by implementing best practices and innovative learning solutions.
• Ensure all training activities are completed within established timelines and quality standards.

Skills

Adult learning principles

Instructional design

Leadership

Coaching

Training analytics

Stakeholder management

Tools

LMS

Microsoft Office

Virtual training platforms

Job description

Training Team Lead (Retail Account | Probationary)

We are seeking a dedicated and experienced Training Team Lead to join our team at our Silver City, Pasig location. This is a full-time, probationary position that plays a critical role in leading training initiatives, developing trainers, and ensuring the successful delivery of learning programs. As a Training Team Lead, you will be responsible for overseeing training operations, driving employee performance through effective learning strategies, and ensuring that training objectives align with business goals.

Key Responsibilities

• Lead, mentor, and support Trainers in the effective delivery of training programs.

• Design, develop, and implement training strategies that support operational and organizational goals.

• Facilitate training sessions, workshops, and developmental programs as needed.

• Monitor and evaluate training effectiveness through assessments, performance metrics, and feedback mechanisms.

• Identify training needs and skill gaps, and develop action plans to address them.

• Ensure training materials, curriculum, and resources are up-to-date and aligned with client and business requirements.

• Conduct coaching sessions, side-by-side observations, and performance reviews for members of the training team.

• Collaborate with Operations, Quality, and other support groups to drive performance improvement initiatives.

• Maintain accurate training records, reports, and compliance documentation.

• Support onboarding, transition, upskilling, and refresher training programs.

• Drive continuous improvement by implementing best practices and innovative learning solutions.

• Ensure all training activities are completed within established timelines and quality standards.

What We're Looking For

• At least 2-3 years of experience in Training, with a minimum of 1 year of leadership experience as a Training Team Lead, Training Supervisor, or equivalent role.

• Strong knowledge of adult learning principles, instructional design, and training methodologies.

• Excellent leadership, communication, facilitation, and coaching skills.

• Proven ability to manage multiple training projects and priorities simultaneously.

• Experience in performance management and trainer development.

• Strong analytical and problem-solving skills with the ability to interpret training data and metrics.

• Proficiency in Learning Management Systems (LMS), Microsoft Office applications, and virtual training platforms.

• Strong stakeholder management and collaboration skills.

• Experience in a BPO or Customer Service environment is highly preferred.

• Willing to work onsite at Silver City, Pasig and on a shifting schedule as business requires.