Retail Account Specialist — Onsite in Cebu City

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive pay and incentives

Opportunities for career growth and skill development

Supportive, team-oriented work environment

Job summary

A leading communications consultancy in Cebu City is seeking a Retail Account Specialist. In this role, you will manage retail client accounts and assist shoppers with inquiries, purchases, and returns while providing excellent service. The position offers competitive pay, performance-based incentives, and opportunities for career growth in a supportive environment. Applicants should be customer-focused, detail-oriented, and willing to work onsite in Cebu City.

Qualifications

• Must be customer-focused and detail-oriented.
• Basic computer skills and multitasking ability required.
• Willingness to work onsite in Cebu City.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide product and pricing information.
• Assist with orders, returns, and exchanges.
• Maintain accurate records of transactions and account activities.
• Escalate complex issues to supervisors.
• Meet quality, productivity, and customer satisfaction standards.

Skills

Customer-focused

Detail-oriented

Basic computer skills

Multitasking skills

Education

High School or Senior High School graduate (College preferred)

Job description

A leading communications consultancy in Cebu City is seeking a Retail Account Specialist. In this role, you will manage retail client accounts and assist shoppers with inquiries, purchases, and returns while providing excellent service. The position offers competitive pay, performance-based incentives, and opportunities for career growth in a supportive environment. Applicants should be customer-focused, detail-oriented, and willing to work onsite in Cebu City.