Retail Account Specialist Cebu!

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Paid training from Day 1

Opportunities for career growth

Supportive work environment

Job summary

A leading communications consultancy in Cebu City is seeking a Retail Account Specialist to manage retail client accounts and assist shoppers with inquiries, purchases, and returns while providing excellent service. Successful candidates will have strong English communication skills, be customer-focused, and detail-oriented. This role offers competitive pay, performance-based incentives, and opportunities for career growth in a supportive work environment.

Qualifications

• High School or Senior High School graduate (College preferred).
• Strong English communication skills required.
• Must be customer-focused and detail-oriented.
• Basic computer skills required and multitasking abilities are a must.
• Willing to work onsite in Cebu City.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide product and pricing information.
• Assist with orders, returns, and exchanges.
• Maintain accurate records of transactions and account activities.
• Escalate complex issues to supervisors.
• Meet quality, productivity, and customer satisfaction standards.

Skills

Strong English communication

Customer-focused

Detail-oriented

Basic computer skills

Multitasking skills

Education

High School or Senior High School graduate (College preferred)

College degree preferred

Tools

Retail systems

Job description

Retail Account Specialist

Cebu City | Onsite

Caldwell Communication

About Caldwell Communication

Caldwell Communication is actively hiring Retail Account Specialists in Cebu City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are hiring Retail Account Specialists to manage retail client accounts and assist shoppers with inquiries, purchases, and returns while providing excellent service.

Responsibilities:

• Handle customer inquiries via phone, email, or chat
• Provide product and pricing information
• Assist with orders, returns, and exchanges
• Maintain accurate records of transactions and account activities
• Escalate complex issues to supervisors
• Meet quality, productivity, and customer satisfaction standards

Schedule & Training:

• Shifts may include nights, weekends, and holidays
• Paid training on retail systems and account management processes

Requirements:

• High School or Senior High School graduate (College preferred)
• Strong English communication
• Customer-focused and detail-oriented
• Basic computer and multitasking skills
• Willing to work onsite in Cebu City

Why Join Us:

• Competitive pay and incentives
• Opportunities for career growth and skill development
• Supportive, team-oriented work environment

Apply Now

Start your career as a Retail Account Specialist at Caldwell and help clients enjoy smooth and seamless shopping experiences.