Retail Account Specialist Cebu City!

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Paid training

Career growth opportunities

Supportive work environment

Job summary

A leading consultancy in the BPO sector is hiring a Retail Account Specialist in Cebu City. The role involves managing retail client accounts, assisting shoppers with inquiries, and providing excellent customer service. Ideal candidates should be detail-oriented, customer-focused, and possess basic computer skills. Competitive pay and a supportive environment are offered, along with opportunities for growth. Candidates must be willing to work onsite.

Qualifications

• High School or Senior High School graduate preferred.
• Customer-focused and detail-oriented.
• Basic computer and multitasking skills required.
• Willing to work onsite in Cebu City.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide product and pricing information.
• Assist with orders, returns, and exchanges.
• Maintain accurate records of transactions and account activities.
• Escalate complex issues to supervisors.
• Meet quality, productivity, and customer satisfaction standards.

Skills

Customer-focused

Detail-oriented

Basic computer skills

Multitasking

Education

High School or Senior High School graduate (College preferred)

Job description

Retail Account Specialist

Cebu City | Onsite

About Caldwell Communication

Caldwell Communication is actively hiring Retail Account Specialists in Cebu City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are hiring Retail Account Specialists to manage retail client accounts and assist shoppers with inquiries, purchases, and returns while providing excellent service.

Responsibilities

• Handle customer inquiries via phone, email, or chat
• Provide product and pricing information
• Assist with orders, returns, and exchanges
• Maintain accurate records of transactions and account activities
• Escalate complex issues to supervisors
• Meet quality, productivity, and customer satisfaction standards

Schedule & Training

• Shifts may include nights, weekends, and holidays
• Paid training on retail systems and account management processes

Requirements

• High School or Senior High School graduate (College preferred)
• Customer-focused and detail-oriented
• Basic computer and multitasking skills
• Willing to work onsite in Cebu City

Why Join Us

• Competitive pay and incentives
• Opportunities for career growth and skill development
• Supportive, team-oriented work environment

Apply Now

Start your career as a Retail Account Specialist at Caldwell and help clients enjoy smooth and seamless shopping experiences.