Retail Account Specialist — Onsite in Cebu City

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Paid training

Career growth opportunities

Supportive work environment

Job summary

A leading consultancy in the BPO sector is hiring a Retail Account Specialist in Cebu City. The role involves managing retail client accounts, assisting shoppers with inquiries, and providing excellent customer service. Ideal candidates should be detail-oriented, customer-focused, and possess basic computer skills. Competitive pay and a supportive environment are offered, along with opportunities for growth. Candidates must be willing to work onsite.

Qualifications

• High School or Senior High School graduate preferred.
• Customer-focused and detail-oriented.
• Basic computer and multitasking skills required.
• Willing to work onsite in Cebu City.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide product and pricing information.
• Assist with orders, returns, and exchanges.
• Maintain accurate records of transactions and account activities.
• Escalate complex issues to supervisors.
• Meet quality, productivity, and customer satisfaction standards.

Skills

Customer-focused

Detail-oriented

Basic computer skills

Multitasking

Education

High School or Senior High School graduate (College preferred)

Job description

A leading consultancy in the BPO sector is hiring a Retail Account Specialist in Cebu City. The role involves managing retail client accounts, assisting shoppers with inquiries, and providing excellent customer service. Ideal candidates should be detail-oriented, customer-focused, and possess basic computer skills. Competitive pay and a supportive environment are offered, along with opportunities for growth. Candidates must be willing to work onsite.