Retail Account Pro - Onsite Cebu City, Paid Training

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Competitive pay and incentives

Opportunities for career growth

Supportive work environment

Paid training

Job summary

A leading BPO company in Cebu City is seeking Retail Account Representatives to manage client accounts and support customers with inquiries and purchases. The role includes handling communications via phone, email, and chat while maintaining accurate transaction records. Candidates should be detail-oriented and customer-focused, with strong English communication skills. Competitive salary, performance incentives, and paid training from day one are offered. Join a supportive and team-oriented environment to grow your career in the retail sector.

Qualifications

• Strong English communication skills required.
• Customer-focused and detail-oriented approach essential.
• Experience with basic computer tasks and multitasking is a must.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide product and pricing information to customers.
• Assist customers with orders, returns, and exchanges.
• Maintain accurate records of transactions.
• Escalate complex issues to supervisors.
• Meet quality and customer satisfaction standards.

Skills

Strong English communication

Customer-focused

Detail-oriented

Basic computer skills

Multitasking

Education

High School or Senior High School graduate

College preferred

Job description

A leading BPO company in Cebu City is seeking Retail Account Representatives to manage client accounts and support customers with inquiries and purchases. The role includes handling communications via phone, email, and chat while maintaining accurate transaction records. Candidates should be detail-oriented and customer-focused, with strong English communication skills. Competitive salary, performance incentives, and paid training from day one are offered. Join a supportive and team-oriented environment to grow your career in the retail sector.