Onsite Cebu Retail Account Specialist - Growth & Perks

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Paid training from Day 1

Opportunities for career growth

Supportive work environment

Job summary

A leading communications consultancy in Cebu City is seeking a Retail Account Specialist to manage retail client accounts and assist shoppers with inquiries, purchases, and returns while providing excellent service. Successful candidates will have strong English communication skills, be customer-focused, and detail-oriented. This role offers competitive pay, performance-based incentives, and opportunities for career growth in a supportive work environment.

Qualifications

• High School or Senior High School graduate (College preferred).
• Strong English communication skills required.
• Must be customer-focused and detail-oriented.
• Basic computer skills required and multitasking abilities are a must.
• Willing to work onsite in Cebu City.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide product and pricing information.
• Assist with orders, returns, and exchanges.
• Maintain accurate records of transactions and account activities.
• Escalate complex issues to supervisors.
• Meet quality, productivity, and customer satisfaction standards.

Skills

Strong English communication

Customer-focused

Detail-oriented

Basic computer skills

Multitasking skills

Education

High School or Senior High School graduate (College preferred)

Job description

A leading communications consultancy in Cebu City is seeking a Retail Account Specialist to manage retail client accounts and assist shoppers with inquiries, purchases, and returns while providing excellent service. Successful candidates will have strong English communication skills, be customer-focused, and detail-oriented. This role offers competitive pay, performance-based incentives, and opportunities for career growth in a supportive work environment.