CSR Retail Account Representative Cebu,Talisay!

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Competitive pay and incentives

Opportunities for career growth

Supportive work environment

Paid training

Job summary

A leading BPO company in Cebu City is seeking Retail Account Representatives to manage client accounts and support customers with inquiries and purchases. The role includes handling communications via phone, email, and chat while maintaining accurate transaction records. Candidates should be detail-oriented and customer-focused, with strong English communication skills. Competitive salary, performance incentives, and paid training from day one are offered. Join a supportive and team-oriented environment to grow your career in the retail sector.

Qualifications

• Strong English communication skills required.
• Customer-focused and detail-oriented approach essential.
• Experience with basic computer tasks and multitasking is a must.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide product and pricing information to customers.
• Assist customers with orders, returns, and exchanges.
• Maintain accurate records of transactions.
• Escalate complex issues to supervisors.
• Meet quality and customer satisfaction standards.

Skills

Strong English communication

Customer-focused

Detail-oriented

Basic computer skills

Multitasking

Education

High School or Senior High School graduate

College preferred

Job description

Retail Account Representative

Cebu City | Onsite

Caldwell Communication

About Caldwell Communication

Caldwell Communication is actively hiring Retail Account Representatives in Cebu City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are hiring Retail Account Representatives to manage retail client accounts and assist shoppers with inquiries, purchases, and returns while providing excellent service.

Responsibilities:

• Handle customer inquiries via phone, email, or chat
• Provide product and pricing information
• Assist with orders, returns, and exchanges
• Maintain accurate records of transactions and account activities
• Escalate complex issues to supervisors
• Meet quality, productivity, and customer satisfaction standards

Schedule & Training:

• Shifts may include nights, weekends, and holidays
• Paid training on retail systems and account management processes

Requirements:

• High School or Senior High School graduate (College preferred)
• Strong English communication
• Customer-focused and detail-oriented
• Basic computer and multitasking skills
• Willing to work onsite in Cebu City

Why Join Us:

• Competitive pay and incentives
• Opportunities for career growth and skill development
• Supportive, team-oriented work environment

Apply Now

Start your career as a Retail Account Representative at Caldwell and help clients enjoy smooth and seamless shopping experiences.