Onsite Cebu Retail Account Rep – Career Growth

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Paid training from Day 1

Opportunities for career growth

Job summary

A leading communication consultancy in Cebu City is looking for a Retail Account Representative. This role involves managing retail client accounts, assisting customers with inquiries, orders, and returns. Candidates should be detail-oriented and possess strong English communication skills. The company offers competitive pay, performance incentives, and opportunities for career growth in a supportive work environment. Join us to help clients enjoy seamless shopping experiences.

Qualifications

• Must be a High School or Senior High School graduate; college is preferred.
• Strong English communication skills are essential.
• Customer-focused and detail-oriented attitude is necessary.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide product and pricing information to customers.
• Assist customers with orders, returns, and exchanges.
• Maintain accurate records of transactions and account activities.
• Escalate complex issues to supervisors when necessary.
• Meet quality, productivity, and customer satisfaction standards.

Skills

Strong English communication

Customer-focused

Detail-oriented

Basic computer skills

Multitasking skills

Education

High School or Senior High School graduate

College preferred

Job description

A leading communication consultancy in Cebu City is looking for a Retail Account Representative. This role involves managing retail client accounts, assisting customers with inquiries, orders, and returns. Candidates should be detail-oriented and possess strong English communication skills. The company offers competitive pay, performance incentives, and opportunities for career growth in a supportive work environment. Join us to help clients enjoy seamless shopping experiences.