Retail Account CSR — Cebu | Equity, Bonus, HMO

Gratitude Philippines; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A customer service company in Cebu City is seeking a Customer Service Representative for a retail account. The ideal candidate will interact with customers, handle inquiries, and document interactions accurately. Candidates should have a Bachelor's degree and are not required to have prior experience. This full-time, on-site position offers equity incentives, a performance bonus, and HMO health coverage, ensuring a supportive work environment with periodic incentives.

Qualifications

• Bachelor’s degree in a relevant field.
• 0–2 years of experience preferred.
• Flexible to work in shifts.

Responsibilities

• Interact with customers to provide information and resolve inquiries.
• Handle customer complaints and provide appropriate solutions.
• Document customer interactions in the system accurately.
• Assist in developing customer service policies and procedures.
• Collaborate with team members to improve service delivery.

Skills

Proficient in English Language

Excellent customer service skills

Strong communication skills

Problem-solving mindset

Education

Bachelor’s degree in a relevant field

Job description

A customer service company in Cebu City is seeking a Customer Service Representative for a retail account. The ideal candidate will interact with customers, handle inquiries, and document interactions accurately. Candidates should have a Bachelor's degree and are not required to have prior experience. This full-time, on-site position offers equity incentives, a performance bonus, and HMO health coverage, ensuring a supportive work environment with periodic incentives.