Medical Account CSR — Onsite Cebu, Night Shifts, HMO

The Hird Corp.; Cebu City; Presencial; PHP 279.000 - 390.600; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary with benefits

Full HMO coverage

Access to on-site amenities like karaoke room and gym

Descripción de la vacante

A customer service outsourcing company in Cebu City is seeking a Medical Account – Customer Service Representative. The role involves managing customer complaints, collaborating with internal teams, and ensuring compliance with regulations. Ideal candidates are college graduates with BPO experience. Enjoy a competitive salary and benefits package, including full HMO coverage and access to on-site amenities.

Formación

• Must have 1 year of international voice BPO experience.
• Experience in the medical field is preferred but not required.
• Must be willing to work on-site and follow shifting schedules.

Responsabilidades

• Receive and assess customer complaints for regulatory reporting.
• Act as primary contact for customers and manage cases end-to-end.
• Collaborate with internal teams to resolve and close complaints.

Conocimientos

English Language

Customer Service

Interpersonal Skills

Educación

College graduate (any course)

Medical Allied graduate (BSN, Pharmacist, PT preferred)

Descripción del empleo

A customer service outsourcing company in Cebu City is seeking a Medical Account – Customer Service Representative. The role involves managing customer complaints, collaborating with internal teams, and ensuring compliance with regulations. Ideal candidates are college graduates with BPO experience. Enjoy a competitive salary and benefits package, including full HMO coverage and access to on-site amenities.