On-Site CSR: Fresh Grads Welcome in Cebu

New Balance SM JMall; Cebu City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A retail company in Cebu City is looking for a Customer Service Representative. This role involves assisting customers with inquiries and complaints while providing effective solutions to enhance the customer experience. Candidates should have strong communication skills, problem-solving abilities, and be comfortable working across various communication channels. A high school diploma is required, with a college degree preferred.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Proven experience in a customer service role or similar.
• Ability to handle stressful situations professionally.

Responsibilities

• Assist customers with inquiries, issues, and product concerns.
• Provide timely and effective solutions to maintain positive customer experience.
• Manage complaints and process orders or returns.

Skills

Communication skills

Problem-solving abilities

Customer-first attitude

Multitasking

Attention to detail

Organizational skills

Education

High school diploma or equivalent

College degree preferred

Tools

MS Office

CRM software

Job description

A retail company in Cebu City is looking for a Customer Service Representative. This role involves assisting customers with inquiries and complaints while providing effective solutions to enhance the customer experience. Candidates should have strong communication skills, problem-solving abilities, and be comfortable working across various communication channels. A high school diploma is required, with a college degree preferred.