Customer Service Pro - Flexible Shifts & Quick Resolutions

Converse Robinson - Cebu; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A retail company in Cebu City is seeking a Customer Service Representative (CSR) to handle customer inquiries and ensure satisfaction. The ideal candidate should have excellent communication skills and a problem-solving attitude. Must possess a high school diploma, with a preference for those with further education. This role requires flexibility in working hours including shifts, weekends, and holidays.

Qualifications

• Proven experience in customer service or related field is a plus.
• Flexibility to work shifts, weekends, or holidays as needed.

Responsibilities

• Handle customer inquiries and provide product or service information.
• Resolve complaints and ensure customer satisfaction.
• Communicate with customers via phone, email, or chat.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Ability to multitask and manage time effectively

Proficient in using customer service software and Microsoft Office Suite

Education

High school diploma or equivalent

Associate's or Bachelor's degree (preferred)

Job description

A retail company in Cebu City is seeking a Customer Service Representative (CSR) to handle customer inquiries and ensure satisfaction. The ideal candidate should have excellent communication skills and a problem-solving attitude. Must possess a high school diploma, with a preference for those with further education. This role requires flexibility in working hours including shifts, weekends, and holidays.