Retail Account Associate | Open to First-Time BPO Applicants

Cognizant; Quezon City; In loco; PHP 279.000 - 446.000; Tempo pieno

Descrizione del lavoro

Cognizant is hiring Customer Service Representatives to deliver exceptional customer experiences for a global account in Quezon City. This onsite role emphasizes strong English communication, problem-solving, and customer handling skills.

Senior High School graduates are welcome to apply, and no BPO experience is required. You will join a dynamic team focused on quality service and adherence to company policies while meeting performance metrics.

Competenze

• Senior High School graduates are welcome to apply.
• No BPO experience required.
• Excellent verbal and written English communication skills.
• Strong problem-solving and customer handling skills.
• Willing to work onsite in Bridgetowne, Quezon City.

Mansioni

• Provide customer service and support through voice interactions.
• Handle inquiries related to orders, account management, billing, and deliveries.
• Resolve customer concerns promptly and professionally.
• Process customer requests and update customer records accurately.
• Coordinate with internal teams to ensure efficient issue resolution.
• Deliver excellent customer experience while achieving performance metrics.
• Maintain compliance with company policies and procedures.

Conoscenze

Verbal communication

Written communication

Problem solving

Customer handling

Formazione

Senior High School diploma

Descrizione del lavoro

Join Cognizant and Build a Rewarding Career in Customer Service

Cognizant is one of the world's leading professional services companies, helping businesses transform through technology, innovation, and customer experience solutions. Join our growing team and take your career to the next level in a dynamic and supportive environment.

We are hiring Customer Service Representatives (CSR) to provide exceptional customer support and deliver outstanding customer experiences for a global account.

What You'll Do

• Provide customer service and customer support through voice interactions
• Handle customer inquiries related to orders, account management, billing, and deliveries
• Resolve customer concerns promptly and professionally
• Process customer requests and update customer records accurately
• Coordinate with internal teams to ensure efficient issue resolution
• Deliver excellent customer experience while achieving performance metrics
• Maintain compliance with company policies and procedures

We're Looking For:

• Senior High School Graduates are welcome to apply
• No BPO experience required
• Excellent verbal and written English communication skills
• Strong problem-solving and customer handling skills
• Willing to work onsite in Bridgetowne, Quezon City

Why Join Us:

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.