Retail Account Associate | Open to First-Time BPO Applicants

Cognizant Technology Solutions Philippines Inc.; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Cognizant Technology Solutions Philippines Inc. in Quezon City is hiring Customer Service Representatives to provide exceptional support for a global account. You will handle voice interactions, inquiries about orders, accounts, billing, and deliveries, and resolve concerns professionally.

This role is onsite at Bridgetowne, Quezon City, offering a dynamic and supportive environment with opportunities for growth in customer experience solutions.

Qualifications

• Proficiency in verbal and written English communication.
• Strong problem-solving and customer handling skills.
• Willingness to work onsite in Bridgetowne, Quezon City.

Responsibilities

• Provide customer service and support through voice interactions.
• Handle inquiries related to orders, accounts, billing and deliveries.
• Resolve customer concerns promptly and professionally.
• Process customer requests and update records accurately.
• Coordinate with internal teams to ensure prompt resolution.
• Deliver excellent customer experience while meeting performance metrics.
• Maintain compliance with company policies and procedures.

Skills

Verbal English

Written English

Problem solving

Customer handling

Onsite work

Education

Senior High School diploma

Job description

Join Cognizant and Build a Rewarding Career in Customer Service

Cognizant is one of the world's leading professional services companies, helping businesses transform through technology, innovation, and customer experience solutions. Join our growing team and take your career to the next level in a dynamic and supportive environment.

We are hiring Customer Service Representatives (CSR) to provide exceptional customer support and deliver outstanding customer experiences for a global account.

What You'll Do

• Provide customer service and customer support through voice interactions

• Handle customer inquiries related to orders, account management, billing, and deliveries

• Resolve customer concerns promptly and professionally

• Process customer requests and update customer records accurately

• Coordinate with internal teams to ensure efficient issue resolution

• Deliver excellent customer experience while achieving performance metrics

• Maintain compliance with company policies and procedures

Qualifications

We're Looking For:

Senior High School Graduates are welcome to apply

No BPO Experience Required

Excellent verbal and written English communication skills

Strong problem-solving and customer handling skills

Willing to work onsite in Bridgetowne, Quezon City

WhyJoinUs:

AtCognizant,wedon’tjustofferjobs—webuildcareersthatthriveinthedigitalera.

• GrowthThatMatters–Clearcareerpaths,continuouslearning,andopportunitiestomoveintoleadershiporspecializedroles.You’renotjustfillingaseat—you’rebuildingafuture.

• SupportThatEmpowers–Acollaborativeculturewhereyourvoiceisheard,yourideasmatter,andyourwell-beingisprioritizedthroughstrongbenefitsandwork-lifebalance.

• ImpactThatInspires–Workonglobalaccountsthatshapeindustries,influencemillionsofusers,andgiveyouasenseofpurposebeyondthepaycheck.

Qualified hires may get a chance to win an iPhone 18 Pro Max through our FIRST WIN Promo.

Terms and conditions apply. *