Retail Customer Service Representative | 18+ Months BPO Experience

Cognizant Technology Solutions Philippines Inc.; Quezon City; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Chance to win iPhone 18 Pro Max (FIRST

Job summary

Cognizant Technology Solutions Philippines Inc. is hiring Customer Service Representatives to deliver exceptional support for a global account, with onsite work in Bridgetowne, Quezon City.

You will handle orders, billing, and inquiries via voice, resolve issues promptly, update records, and collaborate with internal teams to ensure smooth resolutions while meeting performance metrics. Strong English communication and problem-solving skills are required.

Qualifications

• Senior High School graduates welcome to apply.
• At least 18 months of BPO, call center, customer service, or customer support experience.
• Excellent verbal and written English communication skills.
• Strong problem-solving and customer handling skills.
• Willing to work onsite in Bridgetowne, Quezon City.

Responsibilities

• Provide customer service and customer support through voice interactions.
• Handle customer inquiries related to orders, account management, billing, and deliveries.
• Resolve customer concerns promptly and professionally.
• Process customer requests and update customer records accurately.
• Coordinate with internal teams to ensure efficient issue resolution.
• Deliver excellent customer experience while achieving performance metrics.
• Maintain compliance with company policies and procedures.

Skills

Excellent verbal and written English

Strong problem-solving

Customer handling skills

Education

Senior High School

Job description

Join Cognizant and Build a Rewarding Career in Customer Service

Cognizant is one of the world's leading professional services companies, helping businesses transform through technology, innovation, and customer experience solutions. Join our growing team and take your career to the next level in a dynamic and supportive environment.

We are hiring Customer Service Representatives (CSR) to provide exceptional customer support and deliver outstanding customer experiences for a global account.

What You'll Do

• Provide customer service and customer support through voice interactions

• Handle customer inquiries related to orders, account management, billing, and deliveries

• Resolve customer concerns promptly and professionally

• Process customer requests and update customer records accurately

• Coordinate with internal teams to ensure efficient issue resolution

• Deliver excellent customer experience while achieving performance metrics

• Maintain compliance with company policies and procedures

Qualifications

We're Looking For:

Senior High School Graduates are welcome to apply

At least 18 months of BPO, call center, customer service, or customer support experience

Excellent verbal and written English communication skills

Strong problem-solving and customer handling skills

Willing to work onsite in Bridgetowne, Quezon City

WhyJoinUs:

AtCognizant,wedontjustofferjobs-webuildcareersthatthriveinthedigitalera.

• GrowthThatMatters-Clearcareerpaths,continuouslearning,andopportunitiestomoveintoleadershiporspecializedroles.Yourenotjustfillingaseat-yourebuildingafuture.

• SupportThatEmpowers-Acollaborativeculturewhereyourvoiceisheard,yourideasmatter,andyourwell-beingisprioritizedthroughstrongbenefitsandwork-lifebalance.

• ImpactThatInspires-Workonglobalaccountsthatshapeindustries,influencemillionsofusers,andgiveyouasenseofpurposebeyondthepaycheck.

Qualified hires may get a chance to win an iPhone 18 Pro Max through our FIRST WIN Promo.

Terms and conditions apply.*