Retail Account Representative - Open for HS Grad

Orbit Human Resource Services, Inc.; Valenzuela; On-site; PHP 201,000 - 290,000; Full time

Job summary

Orbit Human Resource Services, Inc. is seeking a customer service representative to join our on-site team in Metro Manila. You will handle inquiries, document interactions, and contribute to a friendly, efficient call center environment.

The ideal candidate has a high school education, is open to college undergraduates, and can perform basic troubleshooting while staying updated on company policies and services.

Qualifications

• Must have completed at least a high school education or equivalent.
• College undergraduates are welcome.
• Previous experience in a similar role is an advantage but not required.
• Must be able to work on-site.

Responsibilities

• Handle customer inquiries and complaints professionally, escalating complex concerns as needed.
• Accurately document customer interactions, transactions, and order details in the system.
• Keep up to date with company policies, procedures, and services to deliver reliable information.
• Support a positive, team-oriented work environment.
• Perform basic troubleshooting tasks when required.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Job Responsibilities:

• Handle customer inquiries, issues, and complaints in a professional and effective manner, escalating complex concerns as needed to ensure timely resolution.
• Accurately document customer interactions, transactions, and order details within the system.
• Keep up to date with company policies, procedures, and services to deliver reliable information to customers.
• Support a positive and team-oriented work environment.
• Perform basic troubleshooting tasks when required. Job Qualifications:
• Must have completed at least a high school education or equivalent; college undergraduates are welcome.
• Previous experience in a similar role is an advantage but not required.
• Must be able to work on-site.
• Willing to attend interviews conducted on-site.