Retail Assistant

Work-1 Manpower Recruitment Services; Marikina; Remote; PHP 240,000 - 360,000; Full time

Job summary

Work-1 Manpower Recruitment Services in the Philippines is seeking a Retail Account Representative to handle online customer service tasks. You will engage customers across digital channels, share product information, and support purchases in a fast-paced online environment.

This role emphasizes excellent communication, a customer-focused mindset, and the ability to work independently or with a team while maintaining accurate records of interactions and transactions.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-oriented mindset with a service focus.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Comfortable handling multiple tasks in a fast-paced online setting.

Responsibilities

• Handle incoming customer inquiries through various online channels.
• Provide product information and assist customers with purchases.
• Resolve customer issues and complaints professionally.
• Collaborate with team members to enhance engagement strategies.
• Maintain accurate records of customer interactions and transactions.

Skills

Excellent communication

Interpersonal skills

Customer-oriented mindset

Independent and team player

Problem-solving

Attention to detail

Job description

Description

• Manage incoming customer inquiries through various online channels.
• Provide product information and assist customers with their purchases.
• Resolve customer issues and complaints efficiently and professionally.
• Collaborate with team members to enhance customer engagement strategies.
• Maintain accurate records of customer interactions and transactions.

Requirements

• Job Title: Retail Account Representative
• Job Function: Online Customer Service
• Responsibilities and Duties: Strong ability to handle multiple tasks in a fast-paced environment.
• Working Conditions: Comfortable working in an online setting with flexible hours.
• Qualities and Traits: Excellent communication and interpersonal skills, with a customer-oriented mindset.
• Qualities and Traits: Ability to work independently and collaboratively within a team.
• Qualities and Traits: Strong problem-solving skills and attention to detail.