Restaurant Supervisor

Bigtime Empire Corporation; Metro Manila; On-site; PHP 201,000 - 391,000; Full time

Job summary

Bigtime Empire Corporation is seeking a Restaurant Supervisor to oversee daily restaurant operations, lead staff, ensure service quality, and maintain company standards in a fast-paced setting.

The role requires 1–2 years in restaurant or related operations, a supervisory mindset, and strong leadership and communication skills. Shift work, weekends, and holidays are expected as part of maintaining operational excellence.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
• 1–2 years of experience in restaurant, food service, or retail operations.
• Supervisory or team-lead experience is advantageous.
• Strong leadership, communication, and problem-solving skills.
• Customer-oriented with accountability.
• Knowledge of food safety, sanitation, inventory, and basic restaurant operations.
• Willing to work in shifts, weekends, and holidays.

Responsibilities

• Supervise and coordinate daily restaurant operations to ensure smooth and efficient service.
• Lead, train, and motivate staff to meet service standards.
• Monitor attendance, punctuality, grooming, and performance.
• Prepare staff schedules based on operational needs.
• Ensure food preparation, portioning, presentation, and service standards.
• Monitor inventory levels and coordinate replenishment.
• Handle customer concerns professionally and resolve issues promptly.
• Ensure proper cash handling and reporting.
• Identify operational issues and suggest improvements.
• Assist in controlling costs and maintaining efficiency.

Skills

Leadership

Communication

Problem-solving

Inventory management

Education

Bachelor’s degree in Hospitality Management or related field

Job description

RESTAURANT SUPERVISOR

Job Summary

The Restaurant Supervisor oversees daily operations, leads staff, ensures quality service, manages inventory, and maintains company standards.

Key Responsibilities

• Supervise and coordinate daily restaurant operations to ensure smooth and efficient service.
• Lead, train, and motivate restaurant staff to achieve operational and customer service standards.
• Monitor employee attendance, punctuality, grooming, and overall performance.
• Assign tasks and prepare or implement staff schedules based on operational requirements.
• Ensure proper food preparation, portioning, presentation, and service standards.
• Monitor product quality and ensure compliance with food safety and sanitation procedures.
• Handle customer concerns professionally and resolve issues promptly.
• Monitor inventory levels and coordinate replenishment of supplies and ingredients.
• Ensure proper cash handling, sales recording, and submission of required reports.
• Conduct regular inspections of the restaurant, equipment, workstations, and dining areas.
• Ensure compliance with company policies, standard operating procedures, and safety regulations.
• Identify operational issues and recommend appropriate solutions to management.
• Prepare daily operational reports and communicate important updates to the Restaurant Manager or Operations team.
• Assist in controlling food costs, minimizing wastage, and maintaining operational efficiency.
• Perform other duties as may be assigned by management.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
• At least 1–2 years of experience in restaurant, food service, or retail operations.
• Previous supervisory or team-lead experience is an advantage.
• Strong leadership, communication, and problem-solving skills.
• Customer-oriented with a strong sense of accountability.
• Knowledge of food safety, sanitation, inventory, and basic restaurant operations.
• Computer literate and capable of preparing basic operational reports.
• Willing to work on shifting schedules, weekends, and holidays.
• Willing to work in a fast-paced environment and handle operational challenges.

Key Competencies

• Leadership and Team Management
• Customer Service
• Problem Solving
• Communication Skills
• Inventory Management
• Time Management
• Decision-Making
• Accountability
• Operational Excellence
• Conflict Management

Work Environment

• Fast-paced restaurant environment requiring frequent interaction with customers and employees.
• Requires prolonged standing, walking, and supervision of restaurant activities.
• May require working during weekends, holidays, and peak operating hours.