Restaurant Supervisor

Filinvest Development Corporation; Baguio; On-site; PHP 279,000 - 390,600; Full time

Job summary

A prominent restaurant operator in the Philippines seeks a Restaurant Supervisor to ensure smooth daily operations and high customer satisfaction. The ideal candidate will manage staff, address customer needs, and oversee all aspects of restaurant management. Requirements include a degree in Hotel/Resort and Restaurant Management or related field, relevant training, and strong leadership skills. This position offers an opportunity to work in a dynamic environment, ensuring compliance with health and safety standards.

Qualifications

• Experience as a Restaurant Supervisor or similar role.
• Certification in Food & Beverage service operations.
• Understanding of food safety and hygiene standards.

Responsibilities

• Oversee daily restaurant operations.
• Ensure customer satisfaction and service quality.
• Manage staff training and development.
• Implement health and safety regulations.
• Handle inventory management and supply ordering.

Skills

Leadership

Customer service

Problem-solving

Team motivation

Communication

Inventory management

Flexibility

Education

Graduate of Hotel/Resort and Restaurant Management

Tools

POS systems

Job description

Responsible for overseeing the day-to-day operations of a restaurant, ensuring that customers are satisfied with their dining experience, and that the restaurant is running smoothly and efficiently.

Key Function & Responsibilities

• Staff Management: The restaurant supervisor is responsible for supervising restaurant staff, including servers, chefs, and kitchen staff, ensuring that they are properly trained and providing excellent customer service.
• Customer Service: The restaurant supervisor should ensure that customers are satisfied with their dining experience, handling any complaints or issues that arise and ensuring that the restaurant maintains a high level of customer service.
• Operations Management: They are responsible for overseeing the day-to-day operations of the restaurant, ensuring that everything runs smoothly and efficiently.
• Health and Safety: They should ensure that the restaurant is compliant with health and safety regulations, implementing appropriate measures to ensure a safe and hygienic environment for customers and staff.
• Inventory Management: They should be responsible for managing inventory, ordering supplies, and ensuring that there is sufficient stock for restaurant operations.
• Training and Development: They should be responsible for training and developing staff, ensuring that they have the necessary skills and knowledge to perform their roles effectively.

Qualifications

• Graduate of Hotel/Resort and Restaurant Management or any related course.
• With relevant training and certification in Food & Beverage service operations.
• Proven experience as a Restaurant Supervisor or in a similar leadership role in the F&B industry.
• Strong understanding of restaurant operations, food safety, and hygiene standards.
• Excellent leadership, interpersonal, and communication skills.
• Ability to lead, train, and motivate a team in a fast-paced environment.
• Customer-focused with a strong commitment to service excellence.
• Proficient in POS systems and basic restaurant administration (e.g., inventory, scheduling, reports).
• Good problem-solving skills and the ability to make quick decisions under pressure.
• Flexible and willing to work on shifting schedules, including weekends and holidays.