Restaurant Supervisor

Roxas Food Ventures, Inc. (Aristocrat Restaurant); Makati; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading restaurant in the Philippines is seeking a manager to oversee operations and manage customer service staff. Responsibilities include conducting briefings, ensuring effective merchandising, and evaluating staff performance. The ideal candidate holds a degree in hospitality or restaurant management and has 2+ years of supervisory experience in the food service industry. The role requires excellent communication and team management skills.

Qualifications

• At least 2 years of experience in the restaurant or food service industry.
• Supervisory experience is required.
• Basic understanding of POS system.

Responsibilities

• Hold daily briefings for proper coordination.
• Direct the Customer Service Staff's work.
• Ensure effective merchandising techniques are implemented.

Skills

Team management

Customer service

Communication skills

Education

Bachelor’s degree in hospitality or restaurant management

Tools

POS system

Job description

Responsibilities

• Hold daily briefings prior to sector opening and post operations for proper coordination and dissemination of important matters
• Direct the work of the Customer Service Staff assigned to his/her
• Do suggestive selling and other effective merchandising techniques and ensures that these are properly implemented to achieve target sales
• Respond to customer needs and implement creative solutions to customer problems
• Conduct regular performance evaluation of Customer Service Staff
• Recommend disciplinary action for violations to House regulations and Company Standards.

Qualifications

• Bachelor’s degree in hospitality, restaurant management, or a related field (preferred)
• At least 2 years of restaurant or food service industry, with supervisory experience, is required
• Basic understanding of POS system
• Ability to manage a team in a fast-paced environment
• Good communication and interpersonal skills