Restaurant Supervisor

Secret Paradise Resort; Philippines; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Competitive salary

Opportunities for career growth

Supportive and professional work环境

Employee meals and other company benef

Employee meals and other company benef

Job summary

Secret Paradise Resort in the Philippines is seeking a Restaurant Supervisor to lead daily front-of-house operations, ensuring a seamless guest experience and serving as a bridge between hourly staff and management.

You will supervise shifts, coach staff, monitor service flow, handle guest concerns, oversee cash handling, and support management during peak times. This full-time role offers a competitive salary and opportunities for career growth in a supportive team.

Qualifications

• 1-3 years front office or hotel experience, supervisory role preferred.
• Strong customer service and communication skills.
• Willing to work shifting schedules, weekends, and holidays.

Responsibilities

• Supervise opening, mid, and closing shifts.
• Lead and support front-of-house staff including servers and hosts.
• Monitor service flow and guest satisfaction on the floor.
• Handle guest concerns and resolve issues professionally.
• Conduct pre-shift briefings and coaching.
• Monitor POS transactions and daily sales reports.
• Assist with inventory checks and ensure food and beverage quality.
• Ensure sanitation, safety, and company policies are followed.
• Assist management during peak operations and in their absence.
• Prepare shift reports and communicate concerns to management.

Skills

Customer service

Communication skills

Leadership

Problem-solving

Education

Hospitality education (diploma/certificate)

Tools

Hotel PMS systems

Job description

About the role

The Restaurant Supervisor acts as a key floor leader, overseeing daily shifts to ensure seamless front-of-house operations and a consistently high-quality guest experience. This role acts as a vital bridge between hourly team members (servers, hosts, bartenders, and bussers) and upper management. The primary focus of the Restaurant Supervisor is to maintain service flow, handle active guest escalations, enforce cash handling policies, and step in as a hands-on manager on duty during peak volumes or in the absence of the Restaurant Manager.

Key responsibilities

• Supervise daily opening, mid, and closing shifts
• Lead and support servers, hosts, bartenders, and other front-of-house staff
• Monitor service flow, guest satisfaction, and overall floor operations
• Handle guest concerns and resolve issues professionally
• Conduct pre-shift briefings and provide staff coaching and feedback
• Monitor POS transactions, cash handling, and daily sales reports
• Assist with inventory checks and ensure food and beverage quality standards
• Ensure compliance with sanitation, safety, and company policies
• Assist management during peak operations and in their absence
• Prepare shift reports and communicate operational concerns to management.

Qualifications

• Hospitality or related education is an advantage.
• 1-3 years of front office or hotel experience, preferably in a supervisory role.
• Knowledge of hotel/PMS systems is an advantage.
• Excellent customer service and communication skills.
• Strong organizational, leadership, and problem-solving skills.
• Willing to work shifting schedules, weekends, and holidays.

Benefits

• Competitive salary
• Opportunities for career growth
• Supportive and professional work environment
• Employee meals and other company benefits