Restaurant Shift Leader - Service, Ops & Team Training

Jiang Nan Hotpot; Laguna; On-site; PHP 350,000 - 650,000; Full time

Job summary

Jiang Nan Hotpot in Laguna, Philippines is seeking a Restaurant Shift Supervisor/Manager to lead servers, hosts, and kitchen staff. You will ensure prompt, courteous service and manage inventory and cost controls while addressing guest concerns and maintaining accurate shift records.

The role emphasizes team leadership, training, and collaboration with the General Manager to uphold company policies. Flexibility for evenings, weekends, and holidays is expected.

Qualifications

• Bachelor's Degree required
• 3+ years of supervisory/management experience in restaurants
• Excellent customer service and problem-solving skills
• Strong leadership and team-building abilities
• Proficient in inventory management and cost control
• Effective communication and interpersonal skills
• Ability to work flexible hours including evenings, weekends, and holidays

Responsibilities

• Oversee and coordinate servers, hosts, and kitchen staff during shifts
• Ensure customers receive prompt and courteous service
• Monitor inventory and place orders as needed
• Address customer complaints and resolve issues professionally
• Provide training and development for the team
• Maintain records of shift activities, sales, labor, and incidents
• Collaborate with General Manager to uphold policies and procedures

Skills

Leadership

Customer Service

Problem Solving

Communication

Inventory Management

Cost Control

Team Building

Time Management

Attention To Detail

Organization

Critical Thinking

Adaptability

Education

Bachelor's Degree

Job description

Jiang Nan Hotpot in Laguna, Philippines is seeking a Restaurant Shift Supervisor/Manager to lead servers, hosts, and kitchen staff. You will ensure prompt, courteous service and manage inventory and cost controls while addressing guest concerns and maintaining accurate shift records.

The role emphasizes team leadership, training, and collaboration with the General Manager to uphold company policies. Flexibility for evenings, weekends, and holidays is expected.