Restaurant Shift Supervisor — Lead Team, Guest Experience & Ops

Jiang Nan Hotpot; Mabalacat; On-site; PHP 335,000 - 469,000; Full time

Job summary

Jiang Nan Hotpot at SM Clark, Pampanga, seeks an experienced Restaurant Supervisor to oversee servers, hosts, and kitchen staff during shifts, ensuring prompt, courteous service. You will monitor inventory, manage costs, and address customer concerns while guiding staff development.

Collaborating with the General Manager, you will uphold company policies, provide leadership, and ensure smooth daily operations in a busy venue.

Qualifications

• Bachelor's degree required.
• Minimum 3 years of experience in a supervisory or management role within the restaurant industry.
• Excellent customer service and problem-solving skills.
• Strong leadership and team-building abilities.
• Proficient in inventory management and cost control.
• Effective communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Supervising and coordinating the activities of servers, hosts, and kitchen staff during your assigned shift.
• Ensuring that all customers receive prompt and courteous service.
• Monitoring inventory levels and placing orders as needed.
• Addressing customer complaints and resolving issues in a professional manner.
• Providing training and development opportunities for your team.
• Maintaining accurate records of shift activities, including sales, labor, and incident reports.
• Collaborating with the General Manager to implement and uphold company policies and procedures.

Skills

Staff supervision

Leadership

Inventory management

Cost control

Customer service

Communication

Team building

Flexible hours

Education

Bachelor\'s Degree

Job description

Jiang Nan Hotpot at SM Clark, Pampanga, seeks an experienced Restaurant Supervisor to oversee servers, hosts, and kitchen staff during shifts, ensuring prompt, courteous service. You will monitor inventory, manage costs, and address customer concerns while guiding staff development.

Collaborating with the General Manager, you will uphold company policies, provide leadership, and ensure smooth daily operations in a busy venue.