Residential Inside Sales & Service Associate

Accenture in the Philippines; Quezon City; Sur place; PHP 279 000 - 424 000; Plein temps

Résumé du poste

Accenture in the Philippines seeks a Customer Service Associate to handle residential customer inquiries, primarily via phone, in a return-to-office setup. The role focuses on identifying sales opportunities, renewals, and upselling products and services.

You will collaborate with sales teams to generate leads and qualify customers, maintaining product knowledge and industry awareness. The position involves asking tailored questions to understand customer needs and to map them to the right

Qualifications

• Must have right to live and work in the country.
• At least 6 months of relevant experience.

Responsabilités

• Handle residential customer inquiries via calls from IVR or transfers.
• Identify sales opportunities, upsell products and services, and manage renewals from customers.
• Collaborate with sales teams to build and manage opportunity lists.
• Research prospects, gather company information, and generate new leads.
• Ask diagnostic questions to uncover key business issues and buying process.
• Articulate product differentiators and value.
• Maintain knowledge of products, services, industry trends, and competitors.
• Develop and execute inside sales strategies.
• Coordinate with Business Units and Partners on opportunities.

Connaissances

Standard Voice Profile

Description du poste

Accenture in the Philippines seeks a Customer Service Associate to handle residential customer inquiries, primarily via phone, in a return-to-office setup. The role focuses on identifying sales opportunities, renewals, and upselling products and services.

You will collaborate with sales teams to generate leads and qualify customers, maintaining product knowledge and industry awareness. The position involves asking tailored questions to understand customer needs and to map them to the right