Front Office Lead, Guest Experience (Luxury Hotel)

Shangri-La Group; Manila; On-site; PHP 334,800 - 558,000; Full time

Job summary

Shangri-La Group is seeking an Asst. Front Office Manager in Manila. The role focuses on enhancing guest experiences, supervising the front desk team, ensuring product familiarity among colleagues, and overseeing arrivals and departures.

The ideal candidate will take pride in hospitality, possess strong leadership and interpersonal skills, and ideally have hotel management education. Fluency in English is required. Join a team that values service excellence.

Qualifications

• Takes pride in being a hotelier.
• Is a self-starter.
• Is a friendly, helpful and trustworthy leader.
• Fully understands room operations.
• Fully understands front desk operations.

Responsibilities

• Enhance overall guest experience during their stay.
• Supervise and direct the front desk team.
• Ensure all colleagues are kept up-to-date with hotel products and services.
• Monitor all arrivals and departures from a guest experience perspective.

Skills

Interpersonal skills

Fluency in English

Leadership

Education

Hotel management-related education

Job description

Shangri-La Group is seeking an Asst. Front Office Manager in Manila. The role focuses on enhancing guest experiences, supervising the front desk team, ensuring product familiarity among colleagues, and overseeing arrivals and departures.

The ideal candidate will take pride in hospitality, possess strong leadership and interpersonal skills, and ideally have hotel management education. Fluency in English is required. Join a team that values service excellence.