F&B Outlet Manager - Lead Guest Experience & Revenue

Shangri-La Group; Manila; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Shangri-La The Fort, Manila, located in Fort Bonifacio, seeks an experienced Restaurant/Outlet Manager to lead the F&B operation of its assigned outlet. You will oversee daily service, staffing and guest experience, delegating duties to the assistant manager to ensure smooth operations in line with hotel standards.

The ideal candidate holds a hospitality degree with 5 years in an international hotel and 2 years in a similar role, excellent English and local language skills, and a passion for

Qualifications

• Bachelor's degree in Hospitality
• 5 years in an international hotel and 2 years in the same capacity
• Fluent in English and local language
• Willingness to work shifts
• Passion for Food & Beverage
• Strong communication and leadership abilities
• Ability to plan, organize and problem solve
• Demonstrated guest interaction skills

Responsibilities

• Oversee day-to-day F&B outlet operations
• Manage staffing, customer service and product quality
• Delegate duties to the assistant manager
• Ensure adherence to hotel standards and policies
• Drive revenues and optimize guest satisfaction

Skills

Hospitality degree

Hotel operations

English fluency

P&L reporting

Leadership

Shift management

Interpersonal skills

Problem solving

Team engagement

Revenue driving

Education

Bachelor's degree in Hospitality

Job description

Shangri-La The Fort, Manila, located in Fort Bonifacio, seeks an experienced Restaurant/Outlet Manager to lead the F&B operation of its assigned outlet. You will oversee daily service, staffing and guest experience, delegating duties to the assistant manager to ensure smooth operations in line with hotel standards.

The ideal candidate holds a hospitality degree with 5 years in an international hotel and 2 years in a similar role, excellent English and local language skills, and a passion for