Resident Experience Specialist

One CoreDev IT Inc.; Manila; On-site; PHP 1,443,174 - 2,164,762; Full time

Job summary

A property management company in Manila is seeking a Resident Support Coordinator to be the first point of contact for residents. You will provide exceptional support via email and text, addressing inquiries and resolving concerns. The ideal candidate has prior experience in customer service or property management and is fluent in English. Strong communication, empathy, and problem-solving skills are essential for ensuring residents feel valued and supported. This role requires managing multiple inquiries efficiently and collaborating with internal teams.

Qualifications

• Prior experience in customer service, hospitality, or property management is preferred.
• Insurance background is a plus.
• Fluency in English is essential.
• Strong tech-savvy skills with experience in Salesforce or Pipefy.
• Demonstrated empathy and patience in interactions.
• Self-motivated and able to handle multiple priorities.

Responsibilities

• Serve as the primary contact for residents, addressing inquiries and providing guidance.
• Log and track resident interactions in the system.
• Manage and de-escalate complaints from dissatisfied residents.
• Coordinate with internal teams to resolve resident concerns.
• Maintain high service standards based on resident feedback.

Skills

Customer service

Communication skills

Problem-solving abilities

Organizational skills

Empathy

Tools

Salesforce

Pipefy

Job description

A property management company in Manila is seeking a Resident Support Coordinator to be the first point of contact for residents. You will provide exceptional support via email and text, addressing inquiries and resolving concerns. The ideal candidate has prior experience in customer service or property management and is fluent in English. Strong communication, empathy, and problem-solving skills are essential for ensuring residents feel valued and supported. This role requires managing multiple inquiries efficiently and collaborating with internal teams.