Resident Experience Specialist

LSERV Corporation; Taguig; On-site; PHP 201,000 - 312,000; Full time

Job summary

A hospitality management company in Metro Manila is searching for an experienced Concierge to attend to residents' needs and ensure their satisfaction. Responsibilities include daily interactions with residents, handling maintenance requests, and organizing events. The ideal candidate holds a degree in Hospitality Management and has at least 1 year of relevant experience. Strong communication skills and a pleasing personality are essential for this role.

Qualifications

• At least 1 year of working experience as a Concierge.

Responsibilities

• Attend to daily concerns of residents and ensure proper action is taken.
• Meet residents' needs, resolve problems, and provide feedback.
• Ensure full customer satisfaction.
• Follow-up on and monitor completion of maintenance service requests.
• Assist residents in arranging for various services.
• Organize and coordinate special/social events for residents.
• Perform other assigned tasks as necessary.

Skills

Pleasing personality

Good communication skills

Education

BS Hospitality Management or any related course

Job description

A hospitality management company in Metro Manila is searching for an experienced Concierge to attend to residents' needs and ensure their satisfaction. Responsibilities include daily interactions with residents, handling maintenance requests, and organizing events. The ideal candidate holds a degree in Hospitality Management and has at least 1 year of relevant experience. Strong communication skills and a pleasing personality are essential for this role.