Resident Experience & Service Specialist

Asia Peopleworks Inc.; Pasay; On-site; PHP 334,800 - 446,400; Full time

Job summary

A property management company in the Philippines is seeking a Resident Service Associate to oversee resident service operations, ensuring high levels of customer satisfaction. Applicants should possess a Bachelor's Degree and at least one year of management experience in customer service, preferably within the hospitality sector. Responsibilities include resolving resident issues, managing billing, and maintaining community relations. Ideal candidates will also demonstrate strong communication and problem-solving skills, along with basic accounting knowledge.

Qualifications

• Minimum of 1 year management experience with proven record in Customer Service, especially in hospitality.
• Strong communication skills required.
• Must be computer literate, with expertise in MS Office.

Responsibilities

• Manage resident service operations ensuring satisfaction.
• Resolve resident issues including billing and collections.
• Implement service procedures to comply with standards.
• Maintain accurate records and report on customer service.

Skills

Customer Service Support

Management methods and techniques

Communication skills

Problem solving

Basic accounting skills

Computer literacy (MS Office, IPAS or NOAH)

Education

Bachelor’s Degree

Job description

A property management company in the Philippines is seeking a Resident Service Associate to oversee resident service operations, ensuring high levels of customer satisfaction. Applicants should possess a Bachelor's Degree and at least one year of management experience in customer service, preferably within the hospitality sector. Responsibilities include resolving resident issues, managing billing, and maintaining community relations. Ideal candidates will also demonstrate strong communication and problem-solving skills, along with basic accounting knowledge.