Senior Resident Services Associate — Community Experience

Asia Peopleworks Inc.; Marikina; On-site; PHP 279,000 - 390,600; Full time

Job summary

A property management firm in Metro Manila is seeking a Resident Service Associate to oversee operations and enhance resident satisfaction. This role includes managing customer service, resolving billing issues, and ensuring compliance with company standards. Candidates should have a bachelor's degree and at least one year of management experience in customer service, preferably in the hospitality industry. Key skills include problem solving and effective communication. Competitive compensation is offered.

Qualifications

• Graduate of Any Bachelor’s Degree.
• At least one year of management experience with proven experience in Customer Service.

Responsibilities

• Manage resident service operations in the property.
• Ensure compliance with company standards for resident satisfaction.
• Resolve residents' issues and billing inquiries.
• Maintain accurate records of customer service actions.
• Prepare purchase requisitions and monitor deliveries.
• Build relationships with clients and communities.
• Issue monthly billings and collect payments.
• Work with the property management team for facility maintenance.
• Attend internal meetings as required.
• Engage in personal development for career advancement.

Skills

Customer Service Support

Strong communication skills

Problem solving

Basic accounting skills

Computer literate (MS Office)

Education

Any Bachelor's Degree

Tools

IPAS or NOAH

Job description

A property management firm in Metro Manila is seeking a Resident Service Associate to oversee operations and enhance resident satisfaction. This role includes managing customer service, resolving billing issues, and ensuring compliance with company standards. Candidates should have a bachelor's degree and at least one year of management experience in customer service, preferably in the hospitality industry. Key skills include problem solving and effective communication. Competitive compensation is offered.