Resident Experience Specialist

Asia Peopleworks Inc.; Marikina; On-site; PHP 223,200 - 334,800; Full time

Job summary

A property management company in Marikina is seeking a Resident Service Associate who will manage resident service operations to enhance customer satisfaction. The ideal candidate should have at least 1 year of management experience, preferably within the hospitality sector, and a bachelor's degree. Responsibilities include resolving resident issues, ensuring compliance with service standards, and maintaining effective communication with clients. Competitive salary and full-time role offered.

Qualifications

• At least 1 year of management experience with a focus on Customer Service.
• Experience in the hospitality industry is preferred.
• Strong communication skills and ability to work with various clients.

Responsibilities

• Manage resident service operations to enhance customer satisfaction.
• Resolve residents' issues related to billing and collections.
• Monitor implementation of service procedures and policies.

Skills

Customer Service Support

Problem solving

Excellent knowledge of management methods and techniques

Basic accounting skills

Computer literacy (MS Office)

Education

Bachelor's Degree

Tools

MS Office Applications

Experience in IPAS or NOAH

Job description

A property management company in Marikina is seeking a Resident Service Associate who will manage resident service operations to enhance customer satisfaction. The ideal candidate should have at least 1 year of management experience, preferably within the hospitality sector, and a bachelor's degree. Responsibilities include resolving resident issues, ensuring compliance with service standards, and maintaining effective communication with clients. Competitive salary and full-time role offered.