Resident Experience Concierge

LSERV Corporation; Taguig; On-site; PHP 201,000 - 312,000; Full time

Job summary

A prominent service provider in the Philippines is seeking a Building Concierge to ensure smooth operations and outstanding customer service to residents and visitors. Responsibilities include addressing concerns, organizing events, and maintaining customer satisfaction. Ideal candidates should have a degree in BS Tourism or related fields and at least 1 year of experience in customer service or hospitality. Flexibility in working hours is essential, and the ability to start ASAP is preferred.

Qualifications

• 1 year of experience in customer service or hospitality.
• Ability to work flexible hours, including weekends.
• Can start ASAP.

Responsibilities

• Attend to daily concerns of residents and ensure proper action is taken.
• Meet residents' needs, offer options, resolve problems, and provide feedback.
• Ensure full customer satisfaction.
• Perform follow-ups and monitor completion of maintenance service requests.
• Assist residents in arranging various services.
• Organize and coordinate special/social events for residents.

Skills

Strong communication skills

Interpersonal skills

Problem-solving

Education

BS Tourism or any related course

Job description

A prominent service provider in the Philippines is seeking a Building Concierge to ensure smooth operations and outstanding customer service to residents and visitors. Responsibilities include addressing concerns, organizing events, and maintaining customer satisfaction. Ideal candidates should have a degree in BS Tourism or related fields and at least 1 year of experience in customer service or hospitality. Flexibility in working hours is essential, and the ability to start ASAP is preferred.