Reservations Team Leader (Hotel101-Fort)

DoubleDragon Properties Corp.; Taguig; On-site; PHP 179,000 - 312,000; Full time

Job summary

DoubleDragon Properties Corp. is seeking a Reservations Agent in hospitality to join our team.

The ideal candidate holds a Bachelor's degree in Hospitality/Tourism/Hotel Management, with at least 1 year of hotel or resort reservations experience, and strong skills in Outlook, MS Office, OPERA PMS, and Siteminder to deliver accurate guest service. You will handle guest requests, answer inquiries about hotel services, and ensure OTA updates are completed promptly to avoid unwanted commissions

Qualifications

• Bachelor's/College Degree in Hospitality/Tourism/Hotel Management or equivalent.
• Minimum of 1 year experience in Hotel or Resort as Reservations Agent.
• Strong knowledge of Outlook, MS Office, OPERA PMS, Siteminder and other relevant software/applications.
• Excellent oral and written communication, interpersonal and relation skills.
• Detail-oriented with good time management skills.
• Available to work flexible full-time hours including weekends, holidays and special events.

Responsibilities

• Responds to all guest reservation requests with prompt, courteous, and accurate guest service.
• Answer guest inquiries pertaining to hotel services.
• Update No-shows and cancellations on OTA platforms without fail to avoid unwanted commissions.

Skills

Outlook

MS Office

OPERA PMS

Siteminder

Other software

Education

Bachelor's degree in Hospitality/Tourism/Hotel Management

Tools

OTA platforms

Job description

QUALIFICATIONS:

• Candidate must possess at least Bachelor's/College Degree in Hospitality/Tourism/Hotel Management or equivalent

• Minimum of 1 year experience in Hotel or Resort, as Reservations Agents

• Must have a strong user knowledge of Outlook, MS Office, OPERA PMS, Siteminder and other relevant software/applications

• Must have a strong communication skills - oral and written, excellent interpersonal and relation skills

• Must be detail-oriented and has good time management skills

• Must be available to work flexible Full time hourse including weekends, holidays and special events

DUTIES AND RESPONSIBILITIES:

• Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times

• Answer guest inquiries pertaining to hotel services

• Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions.