Reservations Agent

City Garden Suites Manila; Manila; On-site; PHP 279,000 - 424,000; Full time

Job summary

City Garden Suites Manila seeks a Reservations Officer/Manager to manage inquiries, confirm bookings, and coordinate with departments for guest requirements. You will maintain up-to-date account listings, build relationships with guests, and identify key accounts based on booking history.

The role includes preparing monthly forecasts, no-show reports, and tracking room allotments, with flexibility to work weekends and holidays as needed.

Qualifications

• Education in Hospitality/related field; college level or graduate.
• 1 year front office, reservations, or sales experience preferred; fresh grads welcome.
• Proficient in English and Filipino, strong communication and presentation.

Responsibilities

• Maintain product and market knowledge of hotel properties and amenities.
• Handle inquiries, confirm bookings, and coordinate with departments for requirements.
• Build guest relationships, identify top accounts, and update reservations across channels.
• Prepare monthly reservation forecasts and reports; monitor room allotments.

Skills

Communication skills

Multitasking

Customer service

Attention to detail

English & Filipino

Education

Hospitality Management / Tourism / Business Admin degree

Tools

PMS systems

Microsoft Office

Job description

Reporting to : RESERVATION OFFICER / RESERVATION MANAGER

Duties and Responsibilities:

1. Product and Market Knowledge

• 100% knowledge of the hotel properties and amenities.
• Handles all inquiries and details.

2. Basic Reservation Administrative Function

• Closely monitors and follows up clients for booking confirmations.
• Close coordination with other departments for specific requirements on accommodation and function.
• Maintains an accurate and current profile of updated account listing.
• Ensures achievements of goals and target.

3. Customer Relationship Building

• Maintains good rapport to hotel guests thru PR and good customer service.
• Gathers important information / leads for further enhancement of business rapport with key clients.
• Identifies top accounts based on booking and sales production history.
• Update non-guaranteed reservations every shift.
• 100% reply to guest inquiry: City Garden Suites Direct Site (Viber and Facebook).

4. Accomplishes Reports and Submits on Assigned Deadlines

• Monthly reservation forecast.
• No Show Reports (reason why the reservation did not push through).
• Closely monitoring room allotments.

Job Qualifications:

Education:

At least a college level or graduate of a degree in Hospitality Management, Tourism, Business Administration, or related field.

Minimum of 1 year experience in front office, reservations, or sales in the hospitality industry preferred. Fresh graduates with strong communication skills and willingness to learn are welcome to apply.

Skills and Competencies:

• Strong written and verbal communication skills in English and Filipino
• Excellent customer service and interpersonal skills
• Detail-oriented with strong organizational and follow-up abilities
• Proficient in Microsoft Office applications (Word, Excel, Outlook)
• Familiarity with reservation systems and customer service platforms (e.g., PMS, OTA extranets) is an advantage
• Able to multi-task and work under pressure in a fast-paced environment
• Strong coordination and collaboration skills with other departments
• Ability to handle guest inquiries through various channels (phone, email, Viber, Facebook, etc.)

Personal Attributes:

• Professional appearance and demeanor
• Trustworthy and reliable with a strong sense of responsibility
• Proactive, with a problem-solving mindset
• Willing to work on shifts, weekends, and holidays as needed