Front Office Associate (Hotel101-Manila)

DoubleDragon Properties Corp.; Pasay; On-site; PHP 167,000 - 279,000; Full time

Job summary

DoubleDragon Properties Corp. in Pasay, Philippines, is seeking a Hotel Front Desk Associate to oversee guest check-in and check-out, handle cashiering, and provide courteous guest service.

The ideal candidate has hospitality training, enjoys working flexible schedules, and communicates effectively both in writing and verbally. Proficiency in MS Word/Excel is a plus.

Join a team focused on fast learning, organization, and patient problem-solving to ensure a smooth guest experience.

Qualifications

• Must have hospitality training or related field.
• Prefer hotel-related work experience.
• Proficient in Microsoft Word, Excel, etc.

Responsibilities

• Check-in and check-out of guests.
• Perform cashiering tasks.
• Answer internal and external calls courteously and professionally.
• Handle reservation emails and guest inquiries about rates, facilities, and information accurately and promptly.
• Send night audit reports to concerned departments.

Skills

Written & verbal communication

Proactive

Team player

Fast learner

Detail-oriented

Stress management

Flexible schedule

Education

Hospitality Management or related field

Tools

Microsoft Word / Excel

Job description

QUALIFICATIONS:

• Candidate must be a graduate of Hospitality Management or any related course

• Preferrably, but not necessary, has hotel-related work experience

• Candidate must be computer literate or knowledgeable in working with Microsoft Word, Microsoft Excel, etc.

• Must be able to work on flexible schedule

• Must be willing to be train and with positive attitude

• Must be proactive, team player and fast learner

• Has organization skills and detail-oriented

• Can handle stressful situations

• Must be effective in written and verbal communication

DUTIES AND RESPONSIBILITIES:

• Responsible for check-in and check-out of the guests

• Perform cashiering tasks

• Answer telephone calls internal and external calls with a courteous and professional manner

• Handle reservation emails and guest inquiries regarding room rates, hotel facilities, and general information accurately and in timely manner

• Sending night audit reports to all concerned departments