Reservations Agent

Armada Hotel Manila; Manila; On-site; PHP 223,000 - 446,000; Full time

Job summary

Armada Hotel Manila is seeking a reservations coordinator to direct and coordinate the reservations team and ensure timely handling of all inquiries. You will maintain accurate data entry, keep the database updated, and monitor inventory to maximize yield and revenue.

The role includes processing contracts, avoiding overbooking, and generating timely department reports. The position focuses on efficient communication, attention to detail, and proactive revenue management to support hotel

Responsibilities

• Direct and coordinate subordinate reservation staff to ensure that day to day operational matters are handled on time
• Handle all reservation correspondence and inquiries quickly, efficiently and accurately
• Ensure that all reservation details are accurately entered into the computer in a timely manner
• Regularly update the database ensuring accuracy of details
• Ensure that contract rates and allotments in the computer are up-to-date and current
• Monitor the hotel room inventory, maximizing the yield
• Monitor and control the hotel overbooking status ensuring it remains within the predetermined levels
• Organize and maintain trace and filing system for all reservations
• Maximize the room revenue of the hotel by up selling all hotel products and services
• Ensure all departmental reports are produced accurately and punctually and distributed to the relevant departments

Job description

To maximize the yield of the hotel by directing, controlling and coordinating all reservation activities.

Key responsibilities

Direct and coordinate subordinate reservation staff to ensure that day to day operational matters are handled on time

Handle all reservation correspondence and inquiries quickly, efficiently and accurately

Ensure that all reservation details are accurately entered into the computer in a timely manner

Regularly update the database ensuring accuracy of details

Ensure that contract rates and allotments in the computer are up-to-date and current

Monitor the hotel room inventory, maximizing the yield

Monitor and control the hotel overbooking status ensuring it remains within the predetermined levels

Organize and maintain trace and filing system for all reservations

Maximize the room revenue of the hotel by up selling all hotel products and services

Ensure all departmental reports are produced accurately and punctually and distributed to the relevant departments

Unlock job insights

Hirer responsiveness Salary match Number of applicants