Front Office Associate (Hotel101-Fort)

DoubleDragon Properties Corp.; Taguig; On-site; PHP 223,000 - 335,000; Full time

Job summary

DoubleDragon Properties Corp. in Metro Manila seeks a Front Desk Clerk to welcome guests, handle check-in and check-out, and support daily hotel operations with a courteous, professional manner.

The ideal candidate is a Hospitality Management graduate (or related) with strong communication skills, computer literacy (Word/Excel), and a flexible, proactive, team-oriented attitude. Prior hotel experience is preferred but not required; training will be provided.

Qualifications

• Graduate of Hospitality Management or related course.
• Hotel-related work experience preferred but not required.
• Proficient in Microsoft Word and Excel.
• Able to work on a flexible schedule.
• Willing to be trained with a positive attitude.
• Proactive, team player and fast learner.
• Strong organization and detail orientation.
• Effective written and verbal communication.

Responsibilities

• Check-in and check-out of guests.
• Perform cashiering tasks.
• Answer internal and external calls courteously.
• Handle reservation emails and guest inquiries about rates and facilities.
• Send night audit reports to concerned departments.

Skills

Organization skills

Detail-oriented

Proactive

Team player

Fast learner

Written communication

Verbal communication

Flexible schedule

Positive attitude

Hotel front desk experience

Education

Hospitality Management or related course

Tools

Microsoft Word

Microsoft Excel

Job description

QUALIFICATIONS:

• Candidate must be a graduate of Hospitality Management or any related course
• Preferrably, but not necessary, has hotel-related work experience
• Candidate must be computer literate or knowledgeable in working with Microsoft Word, Microsoft Excel, etc.
• Must be able to work on flexible schedule
• Must be willing to be train and with positive attitude
• Must be proactive, team player and fast learner
• Has organization skills and detail-oriented
• Can handle stressful situations
• Must be effective in written and verbal communication

DUTIES AND RESPONSIBILITIES:

• Responsible for check-in and check-out of the guests
• Perform cashiering tasks
• Answer telephone calls internal and external calls with a courteous and professional manner
• Handle reservation emails and guest inquiries regarding room rates, hotel facilities, and general information accurately and in timely manner
• Sending night audit reports to all concerned departments