Reservations Team Leader (Hotel101-Davao)

DoubleDragon Properties Corp.; Davao City; On-site; PHP 260,000 - 380,000; Full time

Job summary

DoubleDragon Properties Corp. in Davao City is seeking a Reservations Agent to handle guest reservations and deliver courteous service across platforms. You will manage inquiries, ensure accurate records, and support guest communications.

The role requires a hospitality background, strong communication skills, and meticulous time management. Flexibility for full-time hours including weekends and special events is essential.

Qualifications

• Candidate must have a Bachelor's/College Degree in Hospitality/Tourism/Hotel Management or equivalent.
• Minimum of 1 year experience in Hotel or Resort, as Reservations Agents.
• Must have strong user knowledge of Outlook, MS Office, OPERA PMS, Siteminder and other relevant software/applications.
• Strong communication skills - oral and written, excellent interpersonal and relation skills.
• Detail-oriented with good time management skills.
• Available to work flexible full-time hours including weekends, holidays and special events.

Responsibilities

• Responds to all guest reservation requests and provides prompt, courteous and accurate guest service at all times.
• Answers guest inquiries pertaining to hotel services.
• Updates No-shows and cancellations on all OTAs without fail to avoid unwanted commissions.

Skills

Hospitality knowledge

Communication skills

Time management

Attention to detail

Education

Bachelor's degree in Hospitality/Tourism/Hotel Management

1 year reservations experience (hotel/resort)

Tools

Outlook

MS Office

OPERA PMS

Siteminder

Job description

QUALIFICATIONS:

• Candidate must possess at least Bachelor's/College Degree in Hospitality/Tourism/Hotel Management or equivalent

• Minimum of 1 year experience in Hotel or Resort, as Reservations Agents

• Must have a strong user knowledge of Outlook, MS Office, OPERA PMS, Siteminder and other relevant software/applications

• Must have a strong communication skills - oral and written, excellent interpersonal and relation skills

• Must be detail-oriented and has good time management skills

• Must be available to work flexible Full time hourse including weekends, holidays and special events

DUTIES AND RESPONSIBILITIES:

• Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times

• Answer guest inquiries pertaining to hotel services

• Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions.