Customer Service Supervisor (Hotel 101-Davao)

DoubleDragon Properties Corp.; Davao City; On-site; PHP 180,000 - 280,000; Full time

Job summary

DoubleDragon Properties Corp. in Davao City is seeking a Front Desk Officer to greet guests, manage check-ins, and provide courteous service at the hotel. You will use MS Office and OPERA to support daily operations while resolving guest inquiries and complaints with professionalism.

The role requires strong communication and organizational skills, and prior experience in hospitality or guest services is preferred to maintain brand standards and ensure outstanding guest satisfaction.

Qualifications

• Bachelor's or college degree in Hospitality and Restaurant Management or related field.
• 1–2 years work experience in hotel/guest service or related role.
• Proficiency with MS Office and OPERA system or similar hotel software.
• Excellent communication, customer service and organizational skills.

Responsibilities

• Ensure guest experience meets and exceeds expectations daily.
• Identify, plan, and resolve customer concerns and complaints.
• Ensure all guest feedback is replied to and resolved.
• Ensure staff adhere to service standards and brand promises to delight guests.

Skills

Excellent communication

Customer service

Organizational skills

MS Office

OPERA system

Education

Bachelor's degree in Hospitality and Restaurant Management

Tools

MS Office

OPERA system

Job description

Qualifications:

• Candidate must possess a Bachelor's or College Degree in Hospitality and Restaurant Management or any related course

• At least 1-2 years work experience in the same role, or any relevant experience

• Knowledge in MS Office applications, OPERA system, and other relevant software

• Excellent communication, customer service, and organizational skills.

Duties and Responsibilities:

• Ensures overall guest experience meets and exceeds expectations of guests on a daily basis

• Identifies, plans, and resolves customer concerns and complaints

• Ensures all guests feedback and concerns are replied to and resolved

• Ensures that all employees adhere to the hotel’s service standards and brand promise in order to delight guests, and ensures good customer feedback.