Customer Service Supervisor (Hotel 101-Manila)

DoubleDragon Properties Corp.; Pasay; On-site; PHP 240,000 - 360,000; Full time

Job summary

DoubleDragon Properties Corp. in Pasay is seeking a frontline hospitality professional to ensure guest satisfaction and a seamless service experience. The role emphasizes attentive service and proactive guest engagement at all times.

The ideal candidate has a hospitality degree and 1–2 years in a related role, with strong MS Office and OPERA skills and excellent communication and organizational abilities to uphold brand standards and delight guests.

Qualifications

• Bachelor’s or college degree in Hospitality and Restaurant Management or related field.
• 1–2 years’ work experience in the same role or related hospitality experience.
• Knowledge of MS Office, OPERA system and other relevant software.
• Excellent communication, customer service and organizational skills.

Responsibilities

• Ensures overall guest experience meets and exceeds expectations daily.
• Identifies, plans, and resolves customer concerns and complaints.
• Ensures guests’ feedback and concerns are replied to and resolved.
• Ensures staff adheres to hotel service standards and brand promise to delight guests.

Skills

MS Office

OPERA system

Other relevant software

Communication

Customer service

Organizational skills

Education

Bachelor's or College Degree in Hospitality and Restaurant Management

Tools

MS Office

OPERA system

Job description

Qualifications:

• Candidate must possess a Bachelor's or College Degree in Hospitality and Restaurant Management or any related course

• At least 1-2 years work experience in the same role, or any relevant experience

• Knowledge in MS Office applications, OPERA system, and other relevant software

• Excellent communication, customer service, and organizational skills.

Duties and Responsibilities:

• Ensures overall guest experience meets and exceeds expectations of guests on a daily basis

• Identifies, plans, and resolves customer concerns and complaints

• Ensures all guests feedback and concerns are replied to and resolved

• Ensures that all employees adhere to the hotel’s service standards and brand promise in order to delight guests, and ensures good customer feedback.