Reservations & OTA Revenue Specialist

Cadlao El Nido Resort; El Nido; Sur place; PHP 240 000 - 420 000; Plein temps

Résumé du poste

Cadlao Resort El Nido is seeking a confident Sales & Reservations Officer with hotel or resort experience and strong Cloudbeds PMS expertise to drive bookings and revenue.

You will manage reservations across channels, generate performance reports, and coordinate with management and departments to optimize occupancy. The role requires proactive communication and independent work, with a focus on enhancing room revenue.

Qualifications

• Proven experience in hotel or resort reservations, preferably in a senior or supervisory role.
• Strong hands-on experience with Cloudbeds PMS, including generating and interpreting reports.
• Experience managing Booking.com, Expedia, and other OTA platforms.

Responsabilités

• Manage reservations through email, phone, walk-ins, and online booking channels.
• Use Cloudbeds PMS to generate reports, monitor occupancy, analyze booking performance, and provide updates to management.
• Manage OTA platforms, particularly Booking.com and Expedia, including room rates, availability, inventory, promotions, and reservations.
• Assist in developing strategies to increase bookings, improve occupancy, and maximize room revenue.
• Handle reservation inquiries, cancellations, modifications, complaints, and guest concerns professionally.
• Prepare and present reservation reports, performance updates, and recommendations during weekly meetings with the owner and management team.
• Communicate confidently, contribute ideas, and coordinate with relevant departments to ensure smooth operations.

Connaissances

Cloudbeds PMS

OTA management

Reservations

Report generation

English communication

Formation

Hospitality Management degree

Outils

Booking.com

Expedia

Description du poste

Cadlao Resort El Nido is seeking a confident Sales & Reservations Officer with hotel or resort experience and strong Cloudbeds PMS expertise to drive bookings and revenue.

You will manage reservations across channels, generate performance reports, and coordinate with management and departments to optimize occupancy. The role requires proactive communication and independent work, with a focus on enhancing room revenue.