Reservation Specialist (OPERA Cloud) – Service & Revenue

Green Pasture People Management Inc; Pasay; On-site; PHP 201,000 - 312,000; Full time

Job summary

A hotel management company in Metro Manila is seeking a Reservation Agent to efficiently manage room reservations using OPERA Cloud. Responsibilities include handling bookings through various channels, ensuring accurate guest details, and upselling hotel services. The ideal candidate should possess excellent communication and customer service skills, along with a proficiency in OPERA Cloud PMS. This role is crucial for maximizing room revenue and maintaining high levels of guest satisfaction.

Qualifications

• Proficient in using OPERA Cloud PMS for managing reservations.
• Excellent communication skills, both verbal and written.
• Strong customer service orientation and attention to detail.

Responsibilities

• Handle room reservations via multiple channels using OPERA Cloud.
• Provide accurate information regarding room types and hotel policies.
• Upsell rooms and services to maximize revenue.

Job description

A hotel management company in Metro Manila is seeking a Reservation Agent to efficiently manage room reservations using OPERA Cloud. Responsibilities include handling bookings through various channels, ensuring accurate guest details, and upselling hotel services. The ideal candidate should possess excellent communication and customer service skills, along with a proficiency in OPERA Cloud PMS. This role is crucial for maximizing room revenue and maintaining high levels of guest satisfaction.