Reservations Manager (Laiya, Batangas)

LIME Hotels and Resorts

San Juan

On-site

PHP 350,000 - 550,000

Full time

3 days ago

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Job summary

Lime Hotels and Resorts is seeking a reservations manager to oversee a hotel property’s entire booking process, driving revenue and supervising daily reservation operations.

The role involves coordinating with sales, front office, and housekeeping while maintaining PMS/CRS systems and channel managers to optimize occupancy and guest satisfaction.

You will lead a team of reservation agents, ensuring high standards of service and efficient handling of individual and group bookings.

Responsibilities

Operations Oversight: Manage daily booking activities, individual and group reservations, cancellations, and no-shows.
Revenue & Pricing: Partner with the revenue management team to optimize room inventory, occupancy rates, and pricing strategies.
Team Leadership: Hire, train, and mentor reservation agents to achieve quality service and performance goals.
Cross-Department Coordination: Work with sales, front office, and housekeeping to align room blocks, VIP arrivals, and special requests.
System Management: Maintain and update property management systems (PMS), central reservation systems (CRS), and channel managers.

Job description

A reservations manager oversees a hotel or travel property’s entire booking process, driving revenue and supervising daily reservation operations. [1, 2]

Core Responsibilities

Operations Oversight: Manage daily booking activities, individual and group reservations, cancellations, and no-shows.
Revenue & Pricing: Partner with the revenue management team to optimize room inventory, occupancy rates, and pricing strategies.
Team Leadership: Hire, train, and mentor reservation agents to achieve quality service and performance goals.
Cross-Department Coordination: Work with sales, front office, and housekeeping to align room blocks, VIP arrivals, and special requests.
System Management: Maintain and update property management systems (PMS), central reservation systems (CRS), and channel managers. [1, 2, 3, 4, 5]