Reservations Associate

Andorra El Nido Leisure Corp; El Nido; On-site; PHP 260,000 - 380,000; Full time

Job summary

Andorra El Nido Leisure Corp in El Nido, Palawan is seeking a Reservations Associate to join our team. This full-time role focuses on delivering exceptional guest service, managing bookings, and coordinating with departments to meet guest needs.

The ideal candidate has proven reservations or customer service experience in hospitality, excellent English communication, strong organizational skills, and the ability to multitask while maintaining guest confidentiality.

Qualifications

• Proven experience in reservations or customer service in hospitality (≤140 chars).
• Excellent English communication; additional languages desirable (≤140 chars).
• Strong proficiency with reservation systems and computer applications (≤140 chars).
• Excellent organizational and detail-oriented abilities (≤140 chars).
• Outstanding interpersonal skills and commitment to service (≤140 chars).
• Ability to multitask and manage multiple reservations (≤140 chars).
• Professional telephone manner and email etiquette (≤140 chars).
• Knowledge of El Nido, Palawan and local tourism is advantageous (≤140 chars).

Responsibilities

• Process and manage reservation requests via phone, email and online platforms.
• Provide information on accommodation options, rates and services.
• Maintain detailed reservation records in the booking system.
• Handle amendments, cancellations and special requests.
• Coordinate with other departments to communicate requirements.
• Follow up to confirm bookings and provide pre-arrival information.
• Manage group reservations and complex bookings.
• Suggest room categories and packages to optimise revenue.
• Keep knowledge of local attractions to enhance guest experience.
• Adhere to policies and protect guest confidentiality.

Skills

Customer service

English communication

Reservation systems

Organisational skills

Interpersonal skills

Multitasking

Telephone etiquette

Guest focus

Job description

About the role

We are seeking a Reservations Associate to join the team at Andorra El Nido Leisure Corp in beautiful El Nido, Palawan. This is a full-time position that plays a crucial role in delivering exceptional customer service and managing bookings for our guests.

Key responsibilities

• Process and manage reservation requests from potential guests via phone, email, and online platforms

• Provide accurate information about accommodation options, facilities, rates and available services

• Maintain detailed and organised reservation records in the booking system

• Handle amendments, cancellations and special requests from guests in a professional and efficient manner

• Coordinate with other departments to ensure special requests and requirements are communicated appropriately

• Follow up with guests to confirm bookings and provide pre-arrival information

• Manage group reservations and handle complex booking scenarios with diplomacy and problem-solving skills

• Contribute to revenue optimisation by suggesting appropriate room categories and packages to guests

• Maintain knowledge of local attractions, activities and recommendations to enhance the guest experience

• Adhere to company policies and procedures whilst maintaining confidentiality of guest information

What we're looking for

• Proven experience in a reservations or customer service role within the hospitality industry

• Excellent communication skills in English, with fluency in additional languages highly desirable

• Strong proficiency with reservation systems and computer applications

• Exceptional organisational and attention to detail abilities

• Outstanding interpersonal skills with a genuine passion for delivering excellent customer service

• Ability to multitask effectively and manage multiple reservations simultaneously

• Professional telephone manner and email etiquette

• Problem-solving mindset with the ability to handle guest enquiries and concerns with patience and empathy

• Knowledge of El Nido, Palawan and local tourism offerings is a distinct advantage