Assistant Reservations Manager

Panglao Bay Premiere Parks & Resorts Corporation (South Palms Resort Panglao); Panglao; On-site; PHP 180,000 - 260,000; Full time

Job summary

Panglao Bay Premiere Parks & Resorts Corporation (South Palms Resort Panglao) is seeking a Reservations professional to manage bookings, modifications and guest requests with accuracy and efficiency. You will monitor room availability, rates and inventory to maximize occupancy and revenue while coordinating with Front Office, Sales and Housekeeping.

Responsibilities include supervising the Reservations team, maintaining reservation records, preparing reports and assisting with forecasting.

Responsibilities

• Manage bookings, modifications, cancellations, and guest requests accurately and efficiently.
• Monitor room availability, rates, and inventory to maximize occupancy and revenue.
• Coordinate with Front Office, Sales, Housekeeping, and other departments.
• Handle guest inquiries and provide prompt, professional assistance.
• Supervise and support the Reservations team in daily tasks and procedures.
• Ensure reservation records and systems are accurate and up to date.
• Prepare reservation reports and assist with forecasting and revenue management.
• Resolve booking issues and guest concerns in a timely and professional manner.
• Ensure compliance with hotel policies, standards, and service procedures.

Job description

• Manage bookings, modifications, cancellations, and guest requests accurately and efficiently.

• Monitor room availability, rates, and inventory to maximize occupancy and revenue.

• Coordinate with Front Office, Sales, Housekeeping, and other departments.

• Handle guest inquiries and provide prompt, professional assistance.

• Supervise and support the Reservations team in daily tasks and procedures.

• Ensure reservation records and systems are accurate and up to date.

• Prepare reservation reports and assist with forecasting and revenue management.

• Resolve booking issues and guest concerns in a timely and professional manner.

• Ensure compliance with hotel policies, standards, and service procedures.