Reservations Manager: Optimize Occupancy & Guest Experience

Finest Asia Resources, Inc.; Makati; On-site; PHP 502,200 - 669,600; Full time

Job summary

A leading recruitment agency is seeking a Reservations Manager to oversee operations and manage a team in Makati. The ideal candidate will have a bachelor's degree in a relevant field and at least 3 years of experience in hotel or villa reservations management. Responsibilities include ensuring customer satisfaction and optimizing occupancy rates. Strong knowledge of reservation systems and excellent communication skills are essential.

Qualifications

• Minimum 3 years’ experience in hotel/villa reservations management.
• Strong knowledge of RMS or similar PMS systems.
• Financial acumen with experience in reconciliations and reporting.

Responsibilities

• Oversee daily reservation operations and manage team performance.
• Ensure customer satisfaction through effective communication and problem-solving.
• Implement strategies to optimize occupancy rates and revenue.

Skills

Strong communication skills

Organizational abilities

Leadership skills

Education

Bachelor’s degree in Hospitality, Tourism, or Business

Tools

RMS or similar PMS systems

OTA platforms

Job description

A leading recruitment agency is seeking a Reservations Manager to oversee operations and manage a team in Makati. The ideal candidate will have a bachelor's degree in a relevant field and at least 3 years of experience in hotel or villa reservations management. Responsibilities include ensuring customer satisfaction and optimizing occupancy rates. Strong knowledge of reservation systems and excellent communication skills are essential.