Reservations Associate - Head Office-based

Robinsons Land Corporation; Pasig; On-site; PHP 201,000 - 312,000; Full time

Job summary

Robinsons Land Corporation is seeking a probationary Reservations Clerk to manage room reservations, answer inquiries across multiple channels, and provide excellent guest service. You will process bookings, update records, and help maximize occupancy while supporting revenue goals.

The role requires a bachelor’s degree in Hospitality Management, Tourism, or related field, plus knowledge of DJubo PMS and MS Office. Flexibility to work weekends/holidays is essential.

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, or related field.
• Experience in reservations or front office is an advantage.
• Knowledge of Djubo PMS is preferred.
• Proficient in Microsoft Office applications.

Responsibilities

• Handle room reservation inquiries and process bookings across channels.
• Maintain accurate reservation records and support occupancy and revenue goals.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Flexibility

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Tourism

Bachelor's degree in Business Administration

Tools

Djubo PMS

Microsoft Office

Job description

• responsible for handling room reservation inquiries, processing bookings, and providing excellent customer service to guests through various communication channels
• ensures accurate reservation records, maximizes room occupancy, and supports the hotel's revenue goals while maintaining high guest satisfaction

Department

Revenue and Risk Management

Employee Type

Probationary

Job Summary

• responsible for handling room reservation inquiries, processing bookings, and providing excellent customer service to guests through various communication channels
• ensures accurate reservation records, maximizes room occupancy, and supports the hotel's revenue goals while maintaining high guest satisfaction

Requirements

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field
• previous experience in reservations, hotel front office, customer service, or a similar role is an advantage
• knowledge of hotel reservation systems and property management systems (PMS), particularly Djubo, is preferred
• proficient in Microsoft Office applications
• excellent verbal and written communication skills
• strong customer service orientation and attention to detail
• ability to work flexible schedules, including weekends and holidays

Experience Range (Years)

0 - 3 years

Job posted on

2026-11-11